When your computer won’t connect to the WiFi, when your printer won’t print, when you’ve made a mistake and need to revert to old data because of an inputting mistake – you want IT helpdesk support that is going to get you back up and running as soon as possible.
Our Managed IT Services offers unlimited telephone and remote support and with our proactive monitoring we are keeping an eye on your systems, we’re watching out for issues and nipping them in the bud.
We are proud to have an average response time of under two minutes, you can count on us to be on the case promptly. We pride ourselves on delivering simple to understand support and solutions, plus handing over instructions so you know how to resolve the glitch yourself if it occurs again.
What We Offer
🧑💻 Unlimited Telephone and Remote Support: Like a tech-savvy friend, always there when you need help – just a phone call or click away.
🧑💻 Unlimited Onsite Support: We’re more than just voices on the phone. Our friendly team will be right there beside you for any hands-on fixes.
🧑💻 Proactive 24/7 Monitoring: Like a guardian angel for your systems, we’re always watching over them to nip problems in the bud.
🧑💻 Pre-emptive Maintenance Visits: We don’t wait for problems. Regular check-ups keep your IT in tip-top shape, like a health plan for your tech!
🧑💻 Service Level Agreement (SLA): Our promise to you in writing. Fast, reliable, and always there – that’s our commitment.
🧑💻 Hardware Procurement and Installation: Think of us as your personal IT shoppers, picking out and setting up the perfect tech for your needs.
On Premises Support
Sometimes hardware fails, or you just need an engineer to be onsite to diagnose a problem.
Our on-premise support is on hand. From infrastructure issues to hardware faults and preventative maintenance. Our team will be on hand, in house to keep your systems running smoothly.
Why Choose Commercial Networks for IT Helpdesk Support?
Choosing us means choosing peace of mind. At Commercial Networks Limited, we blend cutting-edge technology with a personal touch, crafting IT solutions that aren’t just effective – they’re a joy to use. Let’s make IT the easiest part of your business!
Book a chat with Mat or Steve to discuss moving your IT support to us.
Still Thinking About It?
Many people fear changing their IT service provider, worrying that it will be a complicated drawn out process with business down time.
If any of these reasons sound familiar it’s time to change:
😡 Slow response times. No one likes waiting for issues to be solved, if you feel like your current provided isn’t keeping up, it’s time to change.
😡 Outgrowing current provider. Whether it’s technology planning, response times, resolution times or you realise you need a more established IT service provider.
😡 Unresolved issues. If you have ongoing issues that your current provider hasn’t been able to resolve, they’re not making them a priority, then it’s time for a change.
😡 Finger pointing. If your IT support company aren’t accepting the responsibility and blaming another party for issues it’s worth having a chat with us.
😡 Technician amnesia. If the IT technician isn’t familiar with your systems and has to effectively ‘relearn’ them to help you, it’ll take them longer to resolve your issues. We proactively monitor your systems, we know them.
😡 Cybersecurity incident. If you’ve been unfortunate to suffer a cyber attack you may have found your current IT helpdesk support lacking and are now worrying about your vulnerabilities. Our Shield package will protect you.
😡 Pricing. Unexpected charges popping up? Our pricing is transparent per user.
Ready to Move to Commercial Networks IT Helpdesk Support?
Call and have a 30 minute chat about your IT
Frustrated with your IT system ? Constant issues should be a thing of the past. Mat and Steve and their team believe in creating a relationship with your business so that we can ensure current and future needs are met, we pride ourselves on our customer loyalty and dedication.