Communication is at the heart of every successful business, and the right tools make all the difference. At Commercial Networks, we work with organisations that want to simplify their systems, cut costs, and empower staff to work flexibly. One solution that’s transforming how businesses handle calls and collaboration is Microsoft Business Voice.
Microsoft Business Voice is a cloud-based phone system built directly into Microsoft Teams. Designed for small to mid-sized businesses, it offers an affordable and scalable alternative to traditional phone systems, without the need for expensive on-premises hardware or complicated installations.
Microsoft Business Voice Explained
Microsoft Business Voice combines phone calling features, voicemail, and call management tools in one platform. By unifying these services inside Teams, businesses can manage phone calls, meetings, and chats in a single workspace.
This streamlined approach means staff no longer need to switch between multiple communication apps. Instead, they can call, collaborate, and share information seamlessly across devices.
Key Features of Microsoft Business Voice
- Cloud-Based Phone System – Eliminate the need for physical hardware and benefit from quick, straightforward setup.
- Integration with Microsoft Teams – Make and receive calls, hold video conferences, and chat all in one platform.
- Voicemail Transcription – Convert voicemails into text for faster responses.
- Call Forwarding and Routing – Direct calls to the right department or person with ease.
- Auto Attendant – Set up automated menus for incoming calls, such AS “press 1 for sales.”
- Call Analytics – Monitor call performance and quality, helping managers optimise customer service.
- International Calling – Reach global customers without separate international systems.
- Mobile App Integration – Stay connected from anywhere using the Microsoft Teams mobile app.
How Does Microsoft Business Voice Work?
Microsoft Business Voice is hosted in the cloud, which means there’s no need for a physical phone system. Here’s the process:
- Subscription and Setup – Businesses subscribe through their Microsoft 365 account, with quick setup via the Teams admin centre.
- Phone Numbers – Transfer existing numbers or request new ones.
- Making Calls – Staff can call any number, local, mobile, or international, directly through Teams on desktop, tablet, or mobile.
- Integration with Microsoft 365, Outlook, SharePoint, and other Microsoft tools connect seamlessly with Business Voice.
Benefits of Microsoft Business Voice
Adopting Microsoft Business Voice brings several business advantages:
- Cost Savings – Reduce the expense of hardware, maintenance, and separate phone lines.
- Simplified Communication – Manage calls, meetings, and messages in one platform.
- Scalability – Add or remove users easily AS your business grows.
- Remote Work Ready – Enable employees to connect securely from any location.
- Security – Benefit from Microsoft’s enterprise-grade data protection and compliance.
- Improved Customer Experience – Auto attendants and intelligent call routing ensure callers reach the right person quickly.
The Microsoft Business Voice Setup Process
Getting started is simple:
- Choose a Microsoft 365 plan that includes Business Voice (such AS Business Standard or Premium).
- Activate your subscription and configure the system in the Teams admin centre.
- Assign phone numbers to staff and set up call routing rules.
- Train your team on using Teams for calls, messages, and meetings.
With the right partner, the transition can be seamless, helping you unlock new levels of productivity and efficiency almost immediately.
Conclusion
Microsoft Business Voice is more than just a phone system, it’s a complete communications solution designed for the modern workplace. By bringing calling, messaging, and meetings together in Microsoft Teams, it empowers staff to collaborate from anywhere while keeping costs under control.
At Commercial Networks, we help businesses adopt Microsoft Business Voice quickly and securely, ensuring you get the most from your Microsoft 365 investment.
📞 Call us on 0333 444 3455 or email sales@cnltd.co.uk to discuss how Microsoft Business Voice can transform your business communications.
